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Week 0
Intro call and questionnaire
Twenty minutes on how you sell and when you launch. Then one page of questions: what you sell, where your buyers are, what you blocked before, and who decides.
→ Scope and rule plan
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Day 1
Access
A developer seat on your Stripe account for our team, Sigma switched on, and a shared Slack channel. Nothing for your engineers to build.
→ Seat, Sigma, Slack
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Days 1 to 3
Business-model review and a launch rule set
Where fraud would hit a business like yours first, and a launch rule set built from what works in your vertical.
→ Launch rule set
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Week 1
Lists, 3DS and rules live
Block, allow and VIP lists, a 3DS policy where it pays, and the rules live before your first payment. Strict on purpose at first.
→ Live configuration
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Weeks 2 to 4
Tuning as volume ramps
We read the blocks as real traffic arrives, and backtest changes that loosen them without letting a disputed payment through.
→ Backtest memo and change log
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Week 4
Training, final report, playbook
A working session for whoever runs it after us, and a final report with every rule, why it is there, and the weekly routine.
→ Final report and playbook
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After
While disputes mature
Disputes land 30 to 60 days after a payment, so we keep watching and check in. Stay on a retainer, or call us when something changes.
→ Check-in or retainer